Clinic Success Manager (CSM)

Compensation: $50k-$70k + Incentives

Application submission: hr@healcommunity.com 

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HealCommunity™ is taking health coaching mainstream! We are a rapidly growing, purpose-driven startup who bridges the gap between the healthcare system and self-determined implementation of positive behavior change. Harnessing the power of community with virtual health coaching groups prescripted by doctors, billed to insurance, and fueled by root-cause methodology. 

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We are looking for someone to step into an established position but who is able to take ownership of the role and evolve it as our company continues to grow.

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Role:

HealCommunity™ is hiring! Our success as a company is the success of our clinics and their patients. This role is so important as this person will build, nurture and manage the clinic relationship to ensure their overall success. We pride ourselves on our people and how we bring our company culture into the external relationships we hold with our clinic partners.

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This role is best suited for someone with project management experience + relationship management experience. Ideally, you would also have experience in healthcare to understand the nuances of working with busy clinics. 

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Responsibilities:

• Follow a step-by-step onboarding process for each clinic with high attention to detail
• Establish credibility and authenticity with each clinic 
• Identifying and training key clinic staff in their partnership role
• Act as a patient advocate liaison between the clinic and HealCommunity™

Assess coaching efficacy, and work cross functionally to develop systems to improve operational efficiency to support Account Executive and CSM roles.  

• Hit milestones and deadlines with extreme accuracy
• Support the sales team if required to close clinic partnerships 
• Nurture relationship and support the clinics’ needs 

Who you are:

• You are agile and thrive in a fast-paced startup environment 
• Passionate about health coaching and changing people's lives through healthcare transformation
• Extremely detail oriented
• Outgoing personality
• Loves hitting targets and reporting analytics of projects 
• Excellent communication skills
• General knowledge of holistic health
• You are a team player and contribute to a healthy, respectful and fun workplace 

Qualifications:

• 3-5 years project management experience 
• 3-5 years of relationship management experience 
• Healthcare experience is a plus 
• Bilingual a plus!
• Excellent written and verbal communication skills
• Ability to multitask, organize, and prioritize work
• Computer and technology savvy required

Work location: Remote

Schedule:

Full-time, Monday - Friday 

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